Luxury Field Trainer

The Luxury Field Trainer will upskill and coach current Fine Jewelry and Swiss Timepiece specialists to drive sales performance to assist team in meeting onboard sales targets. Key metrics for success will include individuals meeting/exceeding personal targets as set by Starboard and seeing a lift in key metrics including but not limited to Average Unit Retail, Number of Items per transaction and overall, Sales. The goals of this role would also be to drive sustained success and metric growth post sailing as well.

  The candidate can be based out of their home country.

Train, coach and develop onboard talent:

• Understand and incorporate key behaviors from Starboard’s sales training into training/coaching
• Before visiting/sailing, connect with shoreside leadership (District Managers) to understand the state of the business onboard as well as the profiles of current Fine Jewelry and Swiss Timepiece specialists and TSMs onboard.
• Upon visiting/joining ships, partner with onboard leadership to understand state of the business and current performance of Fine Jewelry and Swiss Timepiece specialists and TSMs onboard.
• Meet with all individual Fine Jewelry and Swiss Timepiece specialists and TSMs to build rapport and establish credibility and reason for being onboard (to elevate their performance).
• Provide small group/1:1 training onboard, particularly while the ship is in port, targeted at modeling Starboard’s sales behaviors and driving metrics such as meeting targets, PPD, AUR, U/Tx, Total Sales and others as prescribed by Starboard management.
• Be present and visible in the jewelry/watch boutiques while the shops are open and observe sales behaviors of Fine Jewelry and Swiss Timepiece Specialists and TSMs to assess performance, strengths and opportunities.
• Conduct follow up 1:1 coaching with all specialists regarding strengths and opportunities as aligned with Starboard’s sales training and individual experience
• Share insights with onboard leadership and District Managers before departure along with further coaching guidance to onboard leaders

Sustain performance between ship visits/sailings:

• Engage + follow up with shipboard specialists/TSMs and leaders to sustain learning and ongoing coaching
• Track all individuals trained/coached using Starboard’s systems of record
• Maintain regular connections with onboard staff using tools such as Talent LMS messaging/Discussion Boards
• Recognize and congratulate top performers as reflected in leaderboards
• Status with shoreside District Manager and shipboard leaders regarding ongoing coaching of specialists/TSMs
• Monitor and track individual performance via leaderboards and PowerBI reports
• Maintain connections with the ships post sailing to continue to drive behaviors
• Work on additional strategies for driving learning onboard as well as considering new innovative ways of delivering training
• Work with Director of L&OD to create Fine Jewelry/Swiss land-based certification school
• Assess the overall team to identify potential talent for future roles as fine jewelry and Swiss timepieces specialists, ensuring a continuous pipeline of skilled professionals
• Presentation Skills: The capability to deliver training in a clear, engaging, and professional manner, both in-person and through written materials or virtual (manuals, digital resources, etc.)

Education & Experience:

• ​Experience in training, must demonstrate confidence in this area
• ​Strong command of English language; tone and inflections (and other language requirements as dictated by the itinerary and demographic)
• ​Proven track record driving sales performance through including events, networking and clienteling.  (Luxury experience preferred.) 
• ​Minimum 6 months shipboard experience is preferred. 
• ​High School diploma or equivalent; associate degree and focus in marketing preferred

Knowledge, Skills & Abilities:  

• Exceptional social savvy, effortlessly communicating across diverse cultural landscapes with both guests and team members.
• Proactively builds meaningful client relationships, turning connections into lasting partnerships.
• Crafts and maintains a strong personal brand, embodying a high-value presence that inspires trust and admiration.
• A natural storyteller with a flair for crafting compelling scripts that captivate and engage.
• Master of time management—balancing priorities with flexibility, adaptability, and an unwavering focus on results.
• Radiates positivity and energy, creating an engaging atmosphere that draws others in.
• Embodies integrity and professionalism, setting the standard for business excellence.
• Inspires and motivates teams to aim high and achieve outstanding outcomes.
• Brings rock-solid planning, coordination, and organizational skills to every challenge.
• Driven by an entrepreneurial spirit, brimming with creative problem-solving skills to drive sales and innovation.
• A collaborative team player who thrives in fast-paced, dynamic environments.
• Tech-savvy with expert-level proficiency in Microsoft Office 365, particularly PowerPoint wizardry.

Travel:  80% + as needed

Employee can be based out of their home country

Success Measures 

• Achieves traffic attendance targets
• ​Achieves ship sales target

​Key Competencies                                                  

• ​Presentation Skills
• Self-Development 
• ​Conflict Management 
• ​Decision Quality 
• ​Cross Cultural Agility 
• ​Leading Change 

Non-negotiables 

• Must be 21 years old
• ​Able to travel and live/work on a ship
• ​Possess a valid passport
• ​Able to stand for long periods of time
• ​Able to physically participate and effectively contribute to cruise line’s boat safety and emergency lifesaving drills as required
• ​Professional appearance, dress and grooming according to company and cruise line standards

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.