People Generalist, SB

The People Generalist is a key contributor accountable for facilitating execution of human resources programs on their assigned cruise brand(s).  Reporting to the Senior Manager, People Experience – Shipboard,  the primary responsibilities include talent management, monitoring employee experience/environment, and ensuring compliance. The Generalist proactively aligns onboard talent to develop and execute plans that will positively impact the company and achieve both business and organizational goals. Acting as a trusted partner, they will use a consultative approach with the GM, DSM and retail manager(s) to ensure programs are in place for workforce optimization and organizational capability; includes visibility to specialist and management pipeline, developmental placement, and retention strategies.  In this role, the Generalist identifies and influences the creation of action plans to resolve business challenges and mitigate risk. Responsible for building strong relationships and coaching at all levels of the organization. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Employee Experience:

• Support the implementation of key HR programs and processes with client group(s) including organizational effectiveness, performance management, leadership development, talent planning, engagement, retention and compensation
• Promote a culture of trust and engagement throughout the team through leadership and effective communication
• Partner with managers to solicit input and feedback to help create a positive shipboard work environment
• Provides open and honest performance feedback and takes appropriate action to improve performance
• Support the employee recognition program for shipboard

Talent Management:

• Support the development of succession plans that build bench strength and company growth, including the identification and development planning of those interested and capable through the talent assessment process and regular career aspiration conversations
• Ensures planning of activities, experience and exposure necessary to guarantee readiness for next position
• Facilitate training one on one and in classroom, as needed
• Partner with stakeholders on consistent and objective performance assessment and feedback to on board teams
• Ensures consistent delivery of formal performance management processes
• Regularly assesses engagement and recognition of the teams onboard through team meetings and one-on-one conversations and takes appropriate actions; Ensures recognition programs are in place

Relationship Management:

• Responsible for managing, facilitating, and resolving shipboard employee relations and human resources matters
• Conduct prompt and thorough employee investigations as assigned to mitigate risk
• Responsible for Influencing organizational culture, policies, procedures, tools and resources to stakeholders
• Collaborates and recommends on employee development and talent planning decisions with business leaders
• Ensures functional and productive relationship with Internal and External HR managers
• Coaches stakeholders on performance management process
• Provides supporting documentation to Employee Relations Specialist during investigations
• Support and consult leadership in facilitation and resolution of all people related issues
• Accountable for facilitating action planning and follow-through in support of employee engagement

Compliance:

• Drives business and talent performance
• Hold leaders to the expectation of ensuring goals and accountabilities
• Fairly recommend actions to leaders to resolve conflict in the workplace while maintaining confidentiality and integrity
• Ensure all investigations are in accordance with company standards and MLC
• Ensure policies are consistently applied as they relate to employee relations
• Understand all management pipeline targets and goals, including resource planning and headcount requirements

Operational Excellence:

• Analyze data, prepare, and identify trends that connect insights from multiple data points to provide insightful recommendations
• Partner with District Manager to make recommendations for training based on trends
• Responsible for creating and maintaining talent enabling systems
• Manage large & small scale HR projects, as assigned

QUALIFICATIONS:

Education and Experience:

• Bachelor’s degree and/or 3 – 5 years equivalent work experience

Preferred Education & Experience:

• Master’s degree in human resources or business administration and/or 5 – 7 years equivalent work experience
• PHR or SHRM – CP Certifications strongly desired

Knowledge, Skills & Abilities:

• Human Resources knowledge in retail, travel retail, wholesale, hospitality, customer acquisition industries
• Ability to drive consensus in cross-regional and cross-functional teams delivering effective teamwork 
• Creative problem solver and natural entrepreneur; comfort with risk taking and ambiguity; Has both a creative and analytical mindset 
• Ability to lead, manage and execute multiple cases in a fast-paced, deadline-oriented environment
• Outstanding project and process management skills. Ability to effectively prioritize and execute tasks in a high-pace environment
• Strong ability to manage resources across a functional non-matrixed organization
• Highly collaborative, yet able to function well independently
• Ability to absorb and retain information quickly 
• Highly self-motivated and self-directed
• Strong communication skills in interactions conveying accurate information, leading to smooth execution of duties
• Exceptional English written and oral communication skills. Strong documentation skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Able to present ideas in easily understood not technical language
• Knowledge of MLC2006, and federal/state employment laws

Travel Requirements:

• 20 – 30% travel required depending on assigned business unit

Key Competencies:

• Relationship Management
• Business Acumen
• Metrics/Results Driven
• Talent Enablement
• Influence
• Courage
• Perseverance
• Perspective
• Self- Development
• Problem Solving
• Priority Setting
• Conflict Management
• Assessment

Other:
Position Type/Expected Hours of Work
Some flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Physical Demands:
Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.

At Starboard Group and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.