Luxury Field Manager

The Luxury Field Training Manager is responsible for leading and elevating the performance of the Luxury Field Training function across the fleet. This role ensures the consistent delivery of exceptional training, coaching, and development that drives measurable business results and enhances the luxury guest experience. As a leader of leaders, this role manages the daily activities, performance, and development of the Luxury Field Training team, while partnering closely with shoreside and onboard leadership to ensure alignment, continuity, and sustained performance.

This position reports to the Sr. Director of Learning & Organizational Development.

1. Lead & Develop the Luxury Field Training Team

• Manage the day-to-day operations and priorities of the Luxury Field Training team
• Provide ongoing coaching, feedback, and development to Field Trainers to elevate their effectiveness and impact
• Conduct formal performance management, including goal setting, mid-year and annual reviews
• Ensure consistency and excellence in training delivery, coaching quality, and field execution
• Identify skill gaps and implement targeted development plans to level up team capability

2. Drive Training Excellence & Sales Performance

• Oversee the execution of onboard training strategies that drive key metrics, including:
• PPD
• Overall Sales Performance
• Partner with Field Trainers to refine approaches that enhance both individual and team performance
• Ensure training is not only delivered—but translated into sustained behavior change and results

3. Coach the Coaches

• Observe Field Trainers in action and provide real-time, actionable coaching
• Elevate their ability to:
• Deliver impactful training sessions
• Coach in the moment
• Influence and build credibility with onboard teams
• Reinforce a culture of curiosity, accountability, and continuous improvement 

4. Partner with Shoreside & Onboard Leadership

• Build strong partnerships with District Managers, AGMs, and onboard leaders to ensure alignment on business needs and priorities
• Regularly meet with stakeholders to:
• Understand business performance
• Align on training focus areas
• Ensure continuity of execution across the fleet
• Act as a strategic thought partner, providing insights and recommendations to drive performance

5. Ensure Continuity & Sustained Impact

• Oversee follow-up strategies to ensure learning is sustained beyond ship visits
• Monitor performance trends through reporting tools and dashboards
• Ensure Field Trainers maintain consistent engagement with onboard teams post-sailing
• Identify opportunities to enhance learning delivery through innovative and scalable solutions

6. Drive Innovation & Continuous Improvement at the Leadership level

• Work with the RMs/ASMs to deliver key leadership training and coaching
• Introducing new approaches to elevate the sales team, guest experience and performance results
• Continuously assess effectiveness and adjust to meet evolving business needs

Education & Experience:

• ​Experience in public sales presentations preferred, must demonstrate confidence in this area
• ​Strong command of English language; tone and inflections (and other language requirements as dictated by the itinerary and demographic). 
• ​Proven track record driving sales performance through including events, networking and clienteling.  (Luxury experience preferred.) 
• ​Minimum 507 years experience is preferred. 
• ​High School diploma or equivalent; associate degree and focus in marketing preferred.  

Knowledge, Skills & Abilities:  

• Exceptional social savvy, effortlessly communicating across diverse cultural landscapes with both guests and team members.
• Proactively builds meaningful client relationships, turning connections into lasting partnerships.
• Crafts and maintains a strong personal brand, embodying a high-value presence that inspires trust and admiration.
• A natural storyteller with a flair for crafting compelling scripts that captivate and engage.
• Master of time management—balancing priorities with flexibility, adaptability, and an unwavering focus on results.
• Radiates positivity and energy, creating an engaging atmosphere that draws others in.
• Embodies integrity and professionalism, setting the standard for business excellence.
• Inspires and motivates teams to aim high and achieve outstanding outcomes.
• Brings rock-solid planning, coordination, and organizational skills to every challenge.
• Driven by an entrepreneurial spirit, brimming with creative problem-solving skills to drive sales and innovation.
• A collaborative team player who thrives in fast-paced, dynamic environments.
• Tech-savvy with expert-level proficiency in Microsoft Office 365, particularly PowerPoint wizardry.

Success Measures 

• Achieves traffic attendance targets. 
• ​Achieves ship sales target. 

​Key Competencies                                                  

• ​Presentation Skills
• Self-Development 
• ​Conflict Management 
• ​Decision Quality 
• ​Cross Cultural Agility 
• ​Leading Change 

Non-negotiables 

• Must be 21 years old. 
• ​Able to travel and live/work on a ship.  Able to work 6-month contracts. Able to work 7 days a week, up to 72 hours. 
• ​Possess a valid passport and when possible, seaman book copy. 
• ​Able to stand for long periods of time. 
• ​Able to physically participate and effectively contribute to cruise line’s boat safety and emergency lifesaving drills as required. 
• ​Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required. 
• ​Professional appearance, dress and grooming according to company and cruise line standards. 
• ​STCW certification as required by cruise line. 

At Starboard Group and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Group and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.